Last updated: January 19, 2024

Thank you for shopping at OldRoots.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for canceling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision by emailing oldrootsindia@gmail.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

1235/1, 2064 Luhar ni Pol, Nr. Jain Derasar, Madan Gopal Haveli Road, Manek Chowk, Ahmedabad-380001

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Defective/Wrong/Missing Product:

In the rare instance of a defective, wrong, or missing product, we will promptly address the issue at no cost to you.

  • For missing product claims, an unboxing video is required, as indicated on the packaging.
  • Defective, wrong, or missing product claims are accepted within 7 days of delivery. If beyond this period, please notify us, and we will make every effort to facilitate an exchange.

How To Initiate A Return:

Utilize our user-friendly self-serve portal to initiate quick and hassle-free exchanges and returns. Click here to get started!

Refund:

Refunds will be issued within 7 days of receiving the returned product.
Refunds will be processed using the original payment method.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at oldrootsindia@gmail.com