At Old Roots, we take pride in offering high-quality bracelets, gemstones, pyramids, healing and Vastu products, and exquisite semi-precious jewelry. We understand that sometimes issues may arise, and we are committed to ensuring your satisfaction with our products. To facilitate a smooth replacement process, please review our Replacement Policy below:

Eligibility for Replacement:

Replacement requests are eligible within 7 days from the date of purchase.
The product must be unused, undamaged, and in its original packaging.

Valid Reasons for Replacement:

Defective or damaged product upon arrival.
Incorrect product received.
In the case of gemstones or jewelry, if there is a manufacturing defect.

How to Initiate Replacement:

Utilize our user-friendly self-serve portal to initiate quick and hassle-free Replacement. Click here to get started!

Verification Process:

Our customer service team will review your request and may request additional information or images to assess the issue.

Return Shipping:

Customers are responsible for the cost of return shipping unless the product is confirmed as defective or incorrect.
We recommend using a trackable shipping service to ensure the safe return of the product.

Replacement Process:

Upon receiving and verifying the returned product, we will promptly process the replacement.
If the product is out of stock, we will offer an alternative or issue a refund based on your preference.

Exclusions:

Products damaged due to misuse, negligence, or normal wear and tear may not be eligible for replacement.
Customized or personalized items are not eligible for replacement unless there is a manufacturing defect.

Contact Information:

For any questions or concerns regarding our Replacement Policy, please contact our customer service team at oldrootsindia@gmail.com